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Technical SupportDear Customer,
To improve service quality, we will perform a software and hardware upgrade on our core gateway device. The scheduled maintenance time and impact details are as follows:
Planned Start Time: October 26, 2025, 02:00 (HKT)
Planned End Time: October 26, 2025, 06:00 (HKT)
Impact Duration: All network services may experience intermittent interruptions, with downtime exceeding 60 minutes
Affected Scope: All services in the Hong Kong data center, except BGP-connected IPT
Notification Date: October 18, 2025
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